Travel News

What Do Passengers Hate Most About Airlines?

As frequent—or even infrequent—flyers, there are often things that can get on our nerves. But is there anything you flat-out HATE about airlines?

This summer, Spirit Airlines conducted a survey to find out how passengers really feel. The result? There’s a reason it’s called the State of Hate Report—passengers rated Spirit as their most-hated airline. Those who took the survey also weighed in on other airlines as well, including Delta, Southwest, and American Airlines.

So, what do passengers hate most? Most often cited: all the extra fees. That’s no big surprise—ancillary fees have now become the airlines’ largest profit center.

Next on the hate list: seats, and then…baggage. But there are also some surprises.

Watch my report for CBS This Morning to find out just what passengers hate about flying—and what they would change.



For more information about airlines and extra fees, check out:

By Peter Greenberg for