When your flight is delayed or canceled, you need to do two things simultaneously — get on the phone and get online.
Airlines now monitor social media more seriously, and often respond faster than a gate agent — not just to possibly rebook your flight, but to provide compensation.
Don’t expect the airlines to volunteer the money part — instead, before you ever leave home check out the U.S. Department of Transportation’s Airline Cancellation and Delay Dashboard at transportation.gov.
You’ll then know exactly what to ask for when contacting the airline, online or in person.
