I recently did an experiment where I checked weekend hotels rates in four cities using Hotels.com, the hotel’s own website, the hotel’s reservation desk, and speaking directly to either the manager or director of sales.
Every time, I talked to a manager or director of sales, I was able to negotiate the rate.
Repeat business is valued and frequent visitors landed an even lower rate.
Don’t call a hotel’s 800 number to make reservations.
Those calls go direct to a national center with limited ability to provide discounted rates.
Call the hotel’s direct line, and instead of asking for the reservation department ask to speak to a manager on duty or a director of sales.
Remember to ask if your hotel or resort can throw in a ski lift pass or extra night—they often do whatever it takes to get your business.
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You can find more tips in our Travel Tips section.