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Travel Tip: Pick Up Phone to Get Hotel Rates

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Next time you make a hotel reservation put in a little extra work and you’ll get farther than the “guaranteed” lowest rates.

I recently did an experiment where I checked weekend hotels rates in four cities using Hotels.com, the hotel’s own website, the hotel’s reservation desk, and speaking directly to either the manager or director of sales.

Every time, I talked to a manager or director of sales, I was able to negotiate the rate. Repeat business is valued and frequent visitors landed an even lower rate.

Don’t call a hotel’s 800 number to make reservations. Those calls go direct to a national center with
limited ability to provide discounted rates. Call the hotel’s direct line, and instead of asking for the reservation department ask to speak to a manager on duty or a director of sales.

Remember to ask if your hotel or resort can throw in a ski lift pass or extra night—they often do whatever it takes to get your business.

For more information on hotels, check out our Hotel & Accommodations section.

You can find more tips in our Travel Tips section.

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