The Essentials

How Food Delivery Apps Impact Room Service in Hotels

For more than 100 years, room service has been an integral part of the hotel experience.

But in recent years, with more people ordering food from delivery apps, a growing number of hotels are dumping room service entirely.

In some cases, not enough people are asking for it or it’s just too expensive to keep hotel kitchens open 24/7.

Some hotel chains like the Hyatt are even partnering with delivery services to bring local restaurants to hotel guests. And it makes sense.

At a major hotel in midtown Manhattan, a club sandwich will set you back $20, not including the service charge. But you can order a club sandwich from a local eatery for about half that amount.