Eye on Travel

Radio Guest List — London Marriott Hotel Park Lane — November 16, 2019

Locations in this article:  London, England

This week’s broadcast of Eye on Travel broadcasts from the London Marriott Hotel Park Lane. Do you remember Peter’s prediction — made more than six months ago — that the Boeing 737 Max won’t be flying paying passengers before the second quarter of 2020? Listen in to find out what has happened. Peter is joined by The Independent’s Travel Editor Simon Calder, with a report on the world’s longest flight as well as the real impact on travel by the continuing confusion and concerns over Brexit. Costas Christ, Senior Advisor for Sustainable Tourism at National Geographic, with the latest report on the perils of overtourism and what it might mean to your travel plans. Then, in our series of extended conversations with newsmaker CEOs, Hawaiian Airlines President and CEO, Peter Ingram, on the airline’s remarkable on-time performance coming at a time that Hawaiian has had a major expansion of its route network. Plus, what’s that smell? Lance Patterson, CEO of British perfumery icon Penhaligons, speaks about creating scents the old fashioned way for royalty as well as individual hotel guests. There is all of this and more as Eye on Travel comes from the London Marriott Hotel Park Lane in London.

Click here to listen to the show streaming live from 10 a.m. until 1 p.m. ET on Saturday, November 16, 2019.

Have a travel question? Then ask Peter. E-mail him at peter@petergreenberg.com, or tweet your questions to @petersgreenberg (include #AskPeter).

 

Simon Calendar, Travel Editor for The Independent, joins us to speak about the impacts of Brexit on travel to and from London. Simon discusses the need for new trade negotiations between England and European Union countries. He explains that these negotiations will impact travel and tourism. Simon explains that England is volunteering to leave open skies, a key issue in the aviation industry. Simon also talks about broader trends in the aviation industry, including dropping fares for flights outbound from England to the U.S., Air New Zealand’s announcement of a new flight from Auckland to New York, and the general lack of demand for ultra long-haul flights and aircrafts.

 

Peter Ingram, Hawaiian Airlines President and CEO, speaks about his time with the airline, expanding its network and going to places that weren’t thought about 15 years ago. The two Peters converse about Hawaiian’s connectivity, competition and what the future has in store for the airline. Ingram then talks about fuel efficiency, flying long-haul flights, operating productively and making sure that guests value the airline’s investments.

 

Costas Christ, Senior Advisor for Sustainable Tourism at National Geographic and Global Sustainability Strategist for Virtuoso, discusses all things overtourism including trends and history, because it’s been an issue for decades. He speaks about the meaning of tourism successes and argues that we’re starting to see the results of overtourism in different capacities around the world. He also explains how destination stewardship can help in managing tourism. Then, he dispels the misconception that the negatives of overtourism are solely a result of how tourists behave and expands on off-season traveling. Is off-season travel a solution?

 

Jerry White, London Historian and Author of Mansions of Misery: A Biography of the Marshalsea Debtors’ Prison, stops by to talk about the history of prisons in London. He discusses the unique characteristics of the three great debtors’ prisons in London. He further explains how debt was policed and how the system was flawed. And, you’ll hear the story of what prisons became after they were no longer functional as debtors’ prisons. Jerry then shares what makes London special and how it became known as a gathering place for freethinkers. Plus, he gives us recommendations on what to do in London and recommends hop-on and hop-off bus tours.

 

Chelsea Lambert, American Expat and Blogger/Founder of The Portable Wife, joins us to speak about the process of moving abroad. She shares what she considered when deciding to move to London. Chelsea also talks about Watching the English, a book which can help potential expats know what to expect. Chelsea specifically mentions that people say “sorry” a lot, and Londoners are more reserved. She says that it was a big adjustment, particularly because she had not traveled a lot internationally and she was away from her family. Chelsea also discusses the things she loves about London including big architecture and cuisine from all over the world. She also recommends podcast walking tours as a way to get to know the city.

 

Daniel Ziemacki, Head Concierge at Marriott Park Lane, drops by to talk about the important role of a concierge. He explains that the doorman is the first impression that people have of the hotel, and so it’s important to make a great impression. Daniel also shares that being a luggage porter first has been helpful for his current position. He talks about working within a prestigious society and how the society works as a network, meeting every month and using social media to communicate. He also discusses some of the strange requests he’s had over the years.

 

Mr. Eamonn Thompson, Marriott Park Lane General Manager, describes the property as a boutique hotel. The location is able to gear individually toward travelers and their needs. People stay here because of its great location, across the street from Hyde Park. He also details his own experience with Marriott as a 35-year-veteran of the company. He believes a few key features help this location stand out such as its swimming pool (rare in London) and the only one in Mayfair.

 

Lance Patterson, CEO of Penhaligons, speaks about creating perfume in the old fashioned way. Next year, the company will celebrate its 150th anniversary. William Penhaligon, the company’s founder, had a passion for scent. He was a barber inspired by the fragrant smells of London. Lance explains that it is not the company’s goal to reach the masses but to have a narrow focus of the best perfumes. He then dives into the psychology of scent and how it is one of the most powerful factors of memory. The perfume house takes that powerful factor for people and teams up with locations, like the Marriott Park Lane, to create a scent experience for the guest. Now with the hotel’s new scent suites, guests have a curated olfactory experience at the hotel with the use of perfume and products of chosen scent throughout the stay. Guests can also leave with a full-size bottle upon departure.