This week, Eye on Travel broadcasts from the Four Seasons Resort in Punta Mita, Mexico. We’ll have an update on the Boeing 737 Max investigation. Then we’ll drill deep into the concept — and execution — of customer service. Legendary hotelier John O’Sullivan reports on the evolving definition of hospitality, as well as his concept of making guests feel “a part of the space and place,” and how he trains staff to engage in the lost art of the conversation. Biologist Maru Rodriguez discusses the fascinating animals you can see on a Punta Mita ecotour and how to train guests to respectfully interact with them and their habitats. Leslie Durso, one of the menu designers for Four Seasons, shares how she revitalized its menu and why plant-based eating is now the top food trend. And, speaking of changing trends, Zak Dychtwald, Author of Young China: How the Restless Generation Will Change Their Country and the World, debunks the world’s ideologies of China’s travel and explains how millennials have changed outbound tourism for the country. There’s all of this and more when Eye on Travel broadcasts from the Four Seasons Resort Punta Mita.
Have a travel question? Then ask Peter. E-mail him at peter@petergreenberg.com, or tweet your questions to @petersgreenberg (include #AskPeter).
