For those of you who think the days of the travel agent are gone, you might want to think again. New research by AAA confirms what many of us already knew — travel agents are here to stay.

In fact, the study shows that 27 million of us are planning to use a travel agent within the next year. The reason most often cited is the value travel agents offer when things go wrong — flight delays, hotel cancellations, weather, etc.

Surprisingly, the study also found that younger travelers are using travel agents and millennials are just as likely as baby boomers to use a travel agent.

The key to successfully using a travel agent is specialization. Don’t just use one travel agent. Use the ones that specialize in where you want to go or what you want to do when you get there.