When you travel, sometimes things can can go very wrong. A perfect storm, a nightmare scenario, a travel disaster. But in the travel industry, it’s not just the delivery of services, but how the hotels, airlines, cruise lines, rental car companies, and tour operators recover when things go wrong that really makes the difference.

The question: have you ever had someone in the travel service industry who saved the day? Who was your real travel hero? We want to hear your story.

So send us your tale of despair and salvation, of disaster and redemption. We’ll pick the top three stories. We’ll not only publish them, but three winners will be rewarded with Briggs & Riley luggage.

First Place

A Sympatico carry-on spinner and a matching tote or weekender bag

Sympatico spinner carry-on and matching tote in Blue Marine

Second Place

Any spinner of the winner’s choice from either Baseline CX or Sympatico Collections

Briggs & Riley Baseline CX Spinners

Sympatico spinner

Third Place

Any soft-sided companion piece from the Sympatico Collection

Briggs & Riley Sympatico Weekender Bag

Sympatico Backpack

Sympatico Tote in Burgundy

To Enter

Email contest@petergreenberg.com to tell us about your travel horror story—and the service industry hero who saved the day. The contest ends September 17, 2015.

The Sympatico Collection by Briggs & Riley

Note: Each entrant to this event constitutes an acknowledgement, license and a release for the use of any and all stories submitted. Each entrant releases and forever holds harmless, Check Six Productions, Inc., its Principals, agents, employees, and any and all media entities including their principals, agents, and employees (“CSP”) from any and all liability, claims, known and/or unknown, arising from the use of the submitted stories. Each entrant represents and warrants that the story submitted: (a) is entrant’s original work, and (b) does not violate the copyright of any third party. By entering, each entrant grants the right to use entrant’s story entry, in whole or in part, with no compensation due to entrant, in perpetuity, in all manner or media, now in existence or created in the future, in connection with the promotion of the contest. However, entrant will retain the copyright to entrant’s story and CSP will not sell entrant’s story. The decisions of the judges are final.