You check in at a computer kiosk, tag your own bags, store your boarding pass on your smartphone, board your flight through an automated turnstile, and ask directions from a holographic ticket agent. Is this the airport of the future? Guess again, it’s the airport of right now. And not once in that chain of events was there interaction with an actual human being.
Airport automation is becoming the new reality, but are you sacrificing quality service for convenience? Watch as Peter shows the tasks that are being automated, the U.S. airports that are the first to adopt these programs and the potential downsides that come from the latest airport technology.
For more information on these new technologies, check out:
- Will Artificial Intelligence Improve Airport Customer Service: A CBS This Morning Report
- Travel Tip: Airport Customer Service
- Travel Tip: Self Check-In Airlines
- Travel Tip: Self-Bag Tagging
